FAQ

We stand behind our entire line of products with a 100% Performance Guarantee.  Our objective is to make sure that your purchasing experience is wonderful and worry-free.  If, for ANY REASON, you are not completely satisfied with your purchase, you may return your product for a full refund or credit of the original purchase price.  We will also provide FREE return shipping.

Simply follow these instructions if you wish to return your product:

• Log into your account and navigate to Return Request, call or chat with us within 14 days of receiving your order.  We will quickly provide you a Return Merchandise Authorization (RMA) confirmation number along with a pre-paid postage return label.
• Return package must be received within 30 days of the original delivery date.
• Refunds or credits can only be issued after original merchandise has been shipped back.
• Returned items must be in the original condition you received them in.
• We can only accept unopened product for return (except for one unit that you opened to test the performance).
• Orders placed using NET 30 payment terms will be credited to your account upon receipt of the product unless a refund is requested after payment has been remitted.  Orders placed using a credit card will be refunded within five business days upon receipt of the product.
• We DO NOT accept returns on 5 gallon or larger drums of product, disinfectants and/or hand care products.